Frequently Asked Questions
How Long Will MyOrder Take To Arrive?
We try to hold large volumes of stock so your order will normally shipped out within 2 business days.
If an item is out of stock we will notify you by e-mail and put it on back order.
Out of stock items normally take around 10-15 days to arrive.
Sensualle Lingerie will normally take around 20-25 days.
Do you sell to retail customers?
Yes we do sell direct to the public at retail prices. Discounted rates are strictly for wholesale customers only.
Do you guarantee your products?
All our products are fully guaranteed for workmanship and quality.
Each product is inspected before shipping. In the unlikely event that you receive a faulty product please contact us for return instructions.
How can I pay for my order?
We accept all major credit and debit cards through the Paypal secure gateway.
Do you accept international orders?
We have customers all over the world but in some areas we recommend shipping by courier service only.
I am interested in becoming a dealer in your products, how do I apply?
We are activley looking for distributors of our products, if you are interested in stocking our clubwear, lingerie, costumes and swimwear.
please contact us.
Do you Offer a Dropshipping Service?
At the moment we do not offer a dropshipping service.
What is the minim order value for wholesale orders?
by comparison our minimum order is very low, only £100.00+VAT.
Terms & Conditions of Sale.
By ordering from this website you are agreeing to the following terms.
Returns
We are happy to accept returns for faulty workmanship providing you notify us in writing with 2 days of receipt. The goods must be returned unused and with ALL original packaging.
Upon inspection we will offer the option of a replacement item or a refund excluding shipping cost and the cost of return.
No refunds or replacement will be offered for used items are damages due to misuse.
Delivery
We normally ship our items by secure mail within 24 hours of receiving payment.
If for any reason your delivery will be delayed we will inform you as soon as possible.
No responsibilty will be accepted for delayed in transit problems. For time sensitive orders i.e Valentine, Christmas, Halloween etc,
please allow plenty of time for delivery as we will not accept returns.
Personal Information
We take our customers privacy very seriously and will never pass on any information to 3rd parties without your written prior consent.
Photos and Content
All content on this site is the property of Nu-Shooz / SlagRags and cannot be copied without our permission.
Photos of our products are for illustration purposes and the colour may vary slightly from the photo. If you have any doubts please refer to our description or contact us.
Cancellations
Orders cannot be cancelled once despatched. Back orders may be cancelled if shipment is delayed for an unreasonable lenght of time (min 20 days after payment)
Prices
Prices are exclusive of delivery charges and subject to change without notice. You will be given details of delivery services and prices during checkout.
Payment
We accept all major credit and debit cards through the PAYPAL payment gateway. You do not need to open a paypal account to make payment.
If you choose to make payment by cheque please allow at least 7 working day for clearing.
Complaints or Suggestions
Customer satisfaction is our priority; we rely on recommendations for our business so if you are unhappy or would like to make a suggestion on how we can improve our service please contact us by e-mail on the contact section of our website or by post at the following address:
Nu-Shooz
31 Astley
Grays
Essex RM17 6UY
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